It-Taqsima "Linja Informazzjoni tal-Gvern (Freephone 153)" tinghata Quality Service Charter / Quality Service Charter for Government Information Service - Freephone 153

"Meta d-Dipartiment ta' l-Informazzjoni inawgura l-Linja Informazzjoni tal-Gvern f'Awissu ta' l-1993, it-Taqsima kienet tircievi madwar 80 telefonata kuljum. Illum in-numru ta' telefonati tela' ghal madwar 500 kuljum. Sabiex inlahhqu man-numru ta' telefonati li dejjem qed jizdied, ghadhom kif iddahhlu kompjuters aktar b'sahhithom." Dan thabbar mis-Sur Emanuel Abela, Direttur ta' l-Informazzjoni waqt l-ghoti tal-Quality Service Charter fil-prezenza tal-Prim Ministru, l-Onor. Eddie Fenech Adami, il-Ministru tal-Gustizzja u Gvern Lokali, l-Onor. Austin Gatt u l-Kap tas-Servizz Pubbliku, is-Sur Joseph R. Grima.

Is-Sur Abela qal li "dan huwa servizz tal-freephone offrut mid-Dipartiment ta' l-Informazzjoni. Bis-sahha ta' dan is-servizz, il-pubbliku jista' jcempel, minghajr hlas, fuq in-numru tat-telefon 153 u jitlob kull taghrif dwar Ministri, Dipartimenti u servizzi moghtija mill-Gvern."

Fid-diskors tieghu, Dr. Gatt qal li "dan il-Quality Service Charter li qed jigi addottat mil-Linja Informazzjoni tal-Gvern huwa parti mill-impenn min-naha tas-servizz pubbliku sabiex jaghti l-ahjar servizz lil dawk kollha li jinqdew minn hawnhekk. Fil-fatt, permezz ta' dan ic-Charter, id-Dipartiment qed jiehu r-responsabbilita' li jorbot lilu nniffsu b'livell ta' efficjenza sabiex il-klijenti tieghu jinqdew bl-aktar mod effettiv possibbli. Huwa qal li l-Linja Informazzjoni tal-Gvern hija mhaddma minn impjegati mharrga apposta biex, bl-akbar kortesija, jaqdu lill-pubbliku malajr kemm jista' jkun."

Il-Prim Ministru qal li "l-Quality Service Charters ghandhom jghinu biex tigi stabbilita kultura ta' servizz fejn entitajiet pubblici joffru servizzi efficjenti, jipprovdu access facli ghas-servizzi u jistabbilixxu zmien sa meta ghandu jinghata s-servizz." Huwa qal ukoll li "jaghmel sens li l-Gvern jimplimenta Quality Service Charter fil-Linja Informazzjoni tal-Gvern, l-aktar ghax dan hu servizz illi nbena biex jipprovdi informazzjoni immedjata dwar il-Gvern lill-pubbliku in generali."

Kif imsemmi fil-Quality Service Charter meta l-informazzjoni mitluba tkun ta' natura specjalizzata li ma jkunx hemm access ghaliha fid-database tas-sistema, min icempel jinghata n-numru tat-telefon tad-Dipartiment jew tal-persuna li tkun

tista' taqdih. Meta t-taghrif mitlub ikun jikkonsisti f'informazzjoni dettaljata, li jkun difficli li tinghata minn fuq it-telefon, din l-informazzjoni tintbaghat bil-posta jew bil-fax dak inhar stess.

Membri tal-pubbliku jistghu wkoll jigbru l-informazzjoni li jkollhom bzonn billi jmorru personalment fl-ufficcju tal-Linja Informazzjoni tal-Gvern, Dipartiment ta' l-Informazzjoni, 3 Castille Place, Valletta. Il-pubbliku jista' ukoll jitlob l-informazzjoni li jkollu bzonn billi jibghat fax fuq numru 222696. Il-Linja Informazzjoni tal-Gvern tintuza wkoll minn impjegati tal-Gvern, minn kumpaniji u ditti privati, kif ukoll mit-turisti.

Dan is-servizz jinghata kuljum mit-Tnejn sal-Gimgha bejn it-8.00 a.m. u l-5.00 p.m.

Quality Service Charter for Government Information Service - Freephone 153

"At the time the Department of Information launched its Government Information Service in August 1993, the Section used to receive about 80 calls a day. The number of calls has today increased to 500 calls daily. In order to cater for this increase in demand, the section has recently installed more sophisticated computer equipment." This was announced by Mr. Emanuel Abela, Director of Information, during the presentation of the Quality Service Charter which was attended by the Prime Minister, the Hon Eddie Fenech Adami, the Hon. Austin Gatt, Minister of Justice and Local Government and the Head of the Public Service, Mr. Joseph R. Grima.

Mr. Abela stated that "this is a freephone service offered to the public by the Department of Information. Thanks to this service, the public may phone, free of charge, on telephone number 153 and request information on Ministries, Departments and services offered by the Government."

In his address, Dr. Gatt stated that "the Quality Service Charter being implemented by the Government Information Service goes in line with the Public Service's commitment to give the best possible service to its customers. In fact, through this Charter, the section is committing itself to enhance its efficiency in order to serve the large amount of customers in a most effective way." He stated that "the Government Information Service Section is equipped with a computerised system operated by well-trained personnel who answer all your queries promptly and courteously."

Speaking at the launch the Prime Minister stated that, "the Quality Service Charters are aimed at determining a service culture, where public entities provide an efficient service, provide easy access to services and establish a deadline when the services should be provided." He added that "it makes sense that the Government implements a Quality Service Charter at the Government Information Service, due to the fact that this service was established to provide immediate information about the Government to the public.

As outlined in the Quality Service Charter, when the information requested is of a specialised nature which is not available in the vast database of the system, the caller will be given the telephone number of the Department or person who would be able to answer his query. If the information requested is complex or detailed, and not practical to be given on the phone, the information will be sent by post or by fax on the same day.

The public may also call personally and collect the information required, from the office of the Government Information Service, Department of Information, 3 Castille Place, Valletta. Government information may also be obtained by sending a fax to the G.I.S. office on number 222696. The Government Information Service is also used by Government employees, private companies and agencies as well as by tourists.

This service is in operation from Monday to Friday between 8.00 a.m. and 5.00 p.m.