Dritt ghal kwalita' fis-servizz

IlGvern bi hsiebu jintroduci Karti tadDrittijiet ghallKwalita' fisServizz ghal ghadd ta' servizzi pubblici. Inizzjattivi bhal din kienu ta' success kbir firRenju Unit, lAwstralja u pajjizi ohra zviluppati; u ghenu bilkbir fittitjib tatdrittijiet taccittadini visàvis isservizz pubbliku.

Dawn ilkarti jharsu ddrittijiet taccittadin bhala klijent ta' servizz pubbliku, filwaqt li jindikaw illivell ta' kwalita' fisservizz li jista' jistenna. Ilkarti normalment ikopru aspetti ta' servizz bhal kemm wiehed ghandu jistenna, informazzjoni ghallklijenti u kif wiehed jista' jressaq ilment.

Sabiex jizgura li lkwalita' fisservizz tilhaq dak li jistennew iccittadini, ilGvern se jwettaq progetti ta' titjib fisservizz f'dawk iddipartimenti li gew identifikati biex ifasslu karti. Dawn jinkludu progetti pilota fidDipartiment talLicenzji u tTestijiet u f'wiehed micCentri tasSahha. Lewwel karti taddrittijiet ghandhom johorgu f'Settembru ta' din issena.

Quality charters in public services

Government plans to introduce Service Quality Charters across a number of public services. This initiative has proven a great success in the UK, Australia and other western countries and has greatly improved citizens' rights vis-à-vis government services.

These charters will spell out the rights of citizens as customers of a particular public service, and will specify the quality of service they can expect. Charters typically cover such aspects as waiting times, customer information and how to lodge complaints.

Government will first carry out service improvement projects in those departments earmarked for charters to ensure that the level of service provided meets the expectations of their customers. Amongst the sites selected for pilot projects are the Licensing and Testing Department and a Health Centre. These are expected to publish their charters by September this year.