PRESS RELEASE BY THE MINISTRY FOR INFRASTRUCTURE, PLANNING AND EMPLOYMENT Identità strengthens stakeholder dialogue in the development of its 2027–2032 strategy

The Minister for Infrastructure, Planning and Employment, Jonathan Attard chaired a consultation meeting with civil society representatives organised by the Identità Agency. The meeting aimed for the Agency to present and discuss the key pillars of its strategy for the 2027-2032 period. A substantial part of the meeting was dedicated to open discussion, during which participants could share observations, raise issues of interest, and propose ways the Agency could continue to develop and improve its services.

In his address, Minister Jonathan Attard highlighted the important role Identità Agency plays in the life of every citizen. “As the current strategy approaches its conclusion, we have an opportunity to build on the progress achieved, identify areas for improvement and prepare the Agency for the challenges that lie ahead," Minister Attard explained.

He stressed that the new strategy should establish a clear direction, identify key priorities and guide the Agency's work as it continues to enhance its services.

Minister Jonathan Attard also emphasised the importance of keeping digitalisation and investment in artificial intelligence integral to the Agency's processes.

Identità's vision for the coming years is to continue investing in more advanced technologies and systems that reduce bureaucracy, simplify procedures and shorten waiting times. These improvements must be achieved without compromising identity security, personal data protection, or the safeguards needed to prevent fraud.

“Our aim should be to provide simpler, more efficient and secure services that genuinely respond to people's needs," the Minister stated.

Identità Chairperson Marlene Mizzi explained that the Agency's main objectives include increasing efficiency, reducing bureaucracy, and further strengthening its services, while continuing to safeguard the country's interests and security. She emphasised that Identità's management would evaluate and consider the suggestions and ideas shared during this forum.

Identità Chief Executive Officer Edric Zahra highlighted the importance of this open discussion, noting that the Agency recognises the need to maintain ongoing communication with all those who are directly or indirectly connected to its operations to continue developing and improving its services.

During the meeting, the Chief Executive Officer presented the Agency's vision and proposed strategic pillars for the 2027-2032 period. He also outlined the direction Identità intends to pursue to further strengthen the efficiency, security, governance, and quality of its services.

The initiative strengthened dialogue and collaboration with stakeholders, allowing them to share their views, experiences, and suggestions and help shape the Agency's strategic direction for the years ahead.