PRESS RELEASE BY SERVIZZ.GOV Public Services Closer to You

New initiatives announced as Servizz.gov launches new three-year strategy

Servizz.gov has launched a new three-year strategy aimed at enhancing service delivery and bringing government services closer to the public.

The 'Services. Closer to you.' strategy outlines 10 concrete initiatives:

1. Expand outreach and inclusiveness for clients who cannot access services
2. A new web portal with personalised user experience
3. Data-driven research to drive continuous improvement
4. Omnichannel approach to ensure consistent service quality
5. Establishing Strategic Forums to strengthen stakeholder collaboration
6. Regular focus groups for feedback, training, and improvement
7. Effective communication and modernisation of regional centres
8. Strategic Master Planning
9. Enhancing governance and quality standards
10. People Empowerment
    

Principal Permanent Secretary Tony Sultana said this strategy will continue to drive the modernisation and improvement of public services. He explained that services will not only remain accessible to the public but will increasingly reach people directly in their homes. Addressing employees and stakeholders of the agency, he also emphasised that when a person applies for and receives a service, this creates a direct and positive impact on the entire family.

Servizz.gov CEO Massimo Vella highlighted how, over the past decade, the agency has transformed public service delivery - from a single point of access to a nationwide system that includes centres in localities, digital platforms, and a range of service solutions. He added that this new, ambitious strategy looks firmly to the future, making use of artificial intelligence and other emerging technologies to deliver more personalised, people-centred services.

The 'Services. Closer to you' strategy is available at: https://tinyurl.com/yeysnx6j

Newscut: https://tinyurl.com/86mr5ejj