QUALITY SERVICE CHARTERS CONFERENCE

Two years after the Quality Service Charter Initiative was launched, a conference for Senior Managers in the Public Service was convened with a view to:

• reviewing the progress of the initiative, and its links with the public service change programme,
• discussing selected issues of service delivery,
• considering ways of carrying the initiative forward.

The Minister for Justice and Local Government, Dr Austin Gatt opened the conference which was also addressed by two panels; one focused on the delivery of quality services and the second panel, made up of practitioners, shared its views and experiences on designing, running and supporting Quality Service Charters.

In between the panels, participants formed three separate discussion groups which tackled different sets of questions addressed to departments that had launched charters, those who were in the process of launching charters and another group made up of representatives from departments that had yet to start the charter process.

The conference which was organised by the Charter Support Unit at OPM and the Institute of Public Administration and Management (IPAM) at the University was also addressed by Dr E Warrington, Director IPAM and Mr J R Grima, Head of the Public Service.