GHOTJA TA? RIKONOXXIMENT SERVIZZ PUBBLIKU ? SERVIZZ TA? KWALITA?

GHOTJA TA' RIKONOXXIMENT SERVIZZ PUBBLIKU – SERVIZZ TA' KWALITA'

Is-Servizz Pubbliku nieda wieħed u għoxrin Quality Service Charters bejn Mejju 1999 u April 2000. Iċ-Charter hu impenn għal servizz ta' kwalita' lill-pubbliku f'dawk id-dipartimenti fejn sar titjib sostanzjali b'riżultat ta' proċeduri 'odda, aktar flessibilta', investiment fit-teknolo'ija u attenzjoni akbar li tingħata lill-pubbliku. Il-Gvern ħaseb biex isaħħaħ din l-inizjattiva billi fl-okkażjoni tal-Ġimgħa tas-Servizz Pubbliku joffri għotjiet, fuq bażi individwali, lil dawk l-uffiċjali li jagħtu servizz ta' kwalita' lill-pubbliku f'dipartimenti fejn hemm Quality Service Charters.

Id-dipartimenti li għandhom Quality Service Charters huma dawn:

Librerija Pubblika Ċentrali

Taqsima ta' l-Anzjani u Bżonnijiet Speċjali – '�awdex

Ċentru ta' l-Eżamijiet – Għawdex

Uffiċċju Ċentrali ta' l-Istatistika

Dipartiment tal-Liċenzi u Testijiet

Re'istru ta' l-Artijiet

Taqsima Boroż ta' Studju, Ministeru għall-Affarijiet Barranin

Ċentru tas-Saħħa tal-Furjana

Taqsima tat-Toroq – '�awdex

Librerija Pubblika ta' '�awdex

Uffiċċju għall-Awtentikazzjoni tad-Dokumenti, Ministeru għall-Affarijiet Barranin

Dipartiment ta' l-iSpeech-Language, Diviżjoni tas-Saħħa

Dipartiment taċ-Ċittadinanza u ta' l-Expatriates

Linja Informazzjoni tal-Gvern – Freephone 153

Dipartiment ta' l-Eżamijiet

Uffiċċju tal-Passaporti

Uffiċċju tan-Nutar tal-Gvern u Arkivji Nutarili – Malta

Ċentru tas-Saħħa ta' '�al Qormi

Taqsima għall-Kontroll tad-Drogi, Diviżjoni tas-Saħħa

Dipartiment taż-Żgħażagħ u Sport

Dipartiment għall-'�arsien ta' l-Anzjani

Kapijiet f'dawn id-Dipartimenti jistgħu jinnominaw sa tliet uffiċjali. Nominazzjonijiet jistgħu jsiru wkoll minn membri tal-pubbliku, minn entitajiet privati u organizzazzjonijiet mhux governattivi, u minn gruppi ta' mhux inqas minn tliet uffiċjali pubbliċi. L-għotja tikkonsisti f'bonus ta' Lm200, ċertifikat u trofew. Dawn se jingħataw waqt ċerimonja ppreseduta mill-Prim Ministru, liema cerimonja ser issir nhar il-Ġimgħa, 9 ta' Ġunju 2000 fil-Ber'a ta' Kastilja.

Il-formoli ta' nominazzjoni u aktar informazzjoni jistgħu jinkisbu mingħand Ms Norma Salomone, Management and Personnel Office, fl-Uffiċċju tal-Prim Ministru, Ber'a ta' Kastilja, Valletta (Tel: 22996315). In-nominazzjonijiet jintlaqgħu sa mhux aktar tard minn nofsinhar tal-Ġimgħa, 26 ta' Mejju 2000 fil-Management and Personnel Office, Uffiċċju tal-Prim Ministru.

PUBLIC SERVICE – QUALITY SERVICE CHARTER AWARD

Twenty one Quality Service Charters were launched in the Public Service between May 1999 and April 2000. The charter is a document outlining the level and quality of service that departments are committing themselves to.

Charters, therefore, can only be launched in those departments where improvements in service delivery have taken place, possibly as a result of streamlining of operations, elimination or reduction of queuing times and backlogs, and technological updating.

In support of this strategy, and as part of this year's Public Service Week, the Government of Malta is awarding Quality Service Charter Awards, on an individual basis, to officials who have provided quality service to the public in departments embracing Quality Service Charters. These departments are:

Central Public Library

Elderly and Special Needs Section – Gozo

Examinations Centre – Gozo

Central Office of Statistics

Licensing and Testing Department

Land Registry

Scholarships Section, Ministry of Foreign Affairs

Floriana Health Centre

Roads Section - Gozo

Gozo Public Library

Document Authentication Section, Ministry of Foreign Affairs

Speech-Language Department, Health Division

Citizenship and Expatriates Affairs Department

Government Information Service – Freephone 153

Examinations Department – Malta

Passport Office

Office of the Notary to Government and Notarial Archives

Qormi Health Centre

Drug Control Unit, Health Division

Department of Youth and Sport

Department for the Welfare of the Elderly

Heads of Department, where Quality Service Charters were introduced between May 1999 and April 2000, may nominate up to three officers from all grades. Nominations can also be made by members of the public, private entities and non-governmental organisations, and groups of at least three public officials.

The award consists of a bonus of Lm200, a certificate and a trophy. A presentation ceremony, presided by the Prime Minister, will be held on Friday, 9 June 2000 at the Auberge de Castille.

Nomination forms and further information can be obtained from Ms Norma Salomone, Management and Personnel Office (MPO), Office of the Prime Minister, Auberge de Castille, Valletta (tel. 22996315). Nominations, addressed to the MPO, will be received by noon, Friday, 26 May 2000.