Mur Lura
Il-parir ta' l-Ufficcju ta' l-Ombudsman dwar kontijiet tat-Telefon
10/08/1999
Din li ssegwi hija stqarrija, bil-Malti u bl-Ingliz, mill-Ufficcju ta' l-Ombudsman dwar kontestazzjoni ta' kontijiet tat-telefon.
KONTESTAZZJONI TA' KONTIJIET TAT-TELEFON
L-Uffiċċju ta' l-Ombudsman qed jirċievi għadd ta' lmenti dwar kontijiet tat-telefon li jsiru għal barra minn Malta minn djar privati. Fil-biċċa l-kbira tal-każi il-kontijiet huma fuq linji tat-telefon ta' divertiment, magħrufa bħala 'sex calls'.
L-Ombudsman ji'bed l-attenzjoni tal-pubbliku li ma jistax jinvestiga dawn l-ilmenti skond il-li'i tal-Ombudsman għal dawn ir-ra'unijiet:
· Maltacom plc għandha Contestation Board u Bord ta' l-Appelli li jinvestigaw ilmenti tal-klijenti dwar kontijiet tat-telefon.
· L-Ombudsman ma jintervjenix fejn hemm mezzi suffiċjenti u kompetenti biex jinvestigaw u jagħtu rimedju għall-ilmenti.
· L-investigazzjoni ta' kontijiet tinvolvi kunsiderazzjonijiet tekniċi li mhumiex fil-kompetenza ta' l-Ombudsman li l-funzjoni tiegħu hija li jinvestiga każi ta' amministrazzjoni ħażina.
Dan l-avviż qed issir biex ti'i evitata inkonvenjenza lill-pubbliku li jirrikorri għand l-Ombudsman meta dan ma jistax jgħinhom.
CONTESTATION OF TELEPHONE BILLS
The Ombudsman is receiving several complaints by telephone subscribers contesting exorbitant charges for overseas calls made from private residences. In the majority of cases such bills are in respect of calls made abroad on telephone lines related to entertainment, more commonly referred to as 'sex calls'.
The attention of the public is drawn to the fact that such complaints are not admissible for investigation under the Ombudsman Act for the following reasons:
· Maltacom plc has a Contestation Board and an Appeals Board to investigate subscribers' complaints on bills.
· The Ombudsman may not intervene where adequate means of redress are available and the complaints handling system provided by Maltacom is considered as competent to deal with such complaints.
· The investigation of contested bills involves technical considerations which are outside the jurisdiction of the Ombudsman whose main function is to investigate cases of maladministration.
This announcement is being made to avoid inconvenience to subscribers who may have recourse to the Ombudsman on a matter in respect of which the Office cannot be of assistance.
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